If you’re unsure, we recommend starting with a consultation or reviewing our service descriptions. You can also reach out to our team at (561) 509-0195. We’re happy to help guide you toward the right appointment.

Our prices reflect our level-based, tiered stylist system, so pricing may vary depending on your stylist’s experience and education. Final pricing can also vary based on the time, product, and customization your service requires, including hair length, density, previous color, and desired results. Your stylist will always review pricing with you during your consultation.

Yes. Consultations are required for extensions, toppers, wigs, and some transformative or corrective color services to ensure we create a personalized plan and accurate pricing.

In the event you have to cancel or reschedule a reservation, 48 hours notice is required. If a cancellation is made after the 48 hour period, you will be charged 50% of your scheduled service(s). If your appointment is cancelled the same day as your scheduled service or you do not show up to your appointment, you will be charged the full price of your scheduled service(s).

We recommend reviewing our policies and FAQs before your appointment so you know exactly what to expect. Arrive with inspiration photos if you have them, and be ready for a thorough consultation with your stylist.

We accept cash, major credit cards and other standard forms of electronic payment. Gratuities are not included in your service bill but are always appreciated.

If something doesn’t feel right, please contact us within 7 days of your original appointment so we can assess and make appropriate adjustments. Details are outlined in our Policies page.

Yes. We carry select extension types in stock, including wefts and K-tips. Availability may vary, and consultations help determine the best option for you.

Yes. We offer custom topper and wig services, including consultations, cutting, styling, and maintenance. These services are highly personalized and begin with a consultation.

Yes, we require a credit card to hold your reservation. Don’t worry, your card will never be charged when you book.

If you arrive more than 15 minutes late, we can’t guarantee the full service. We may need to adjust your appointment length to accommodate other guests.

We do not issue refunds. If you’re unsatisfied with your hair, please contact us within 7 days. We’re happy to make adjustments for services performed at Aura Hair Co. so you leave loving your look.

For safety and comfort, children and extra guests are not allowed. If a child or additional guest comes with you, we’ll ask to reschedule and may apply the same-day cancellation fee.

If you are sick or experiencing symptoms, please notify your stylist. Appointments will be rescheduled if you arrive unwell. This keeps our team and guests safe.

You can park for free in the lot right in front of the building – easy and convenient!

We want you to be comfortable! Bring a sweater if you get chilly. We offer snacks, refreshments, Wi-Fi, and phone chargers. For longer appointments, you’re welcome to bring food or order in.

For most services, arrive with clean, dry hair with minimal product. Hair should be down, not in a ponytail, so your stylist can best assess your texture and shape.